Privacy Policy

Effective Date: July 20, 2025

This Privacy Policy explains how Uhno ("we", "us", or "our") collects, uses, and safeguards your personal data when using our mobile application and related services. Uhno operates in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and complies fully with Apple’s App Store privacy requirements for utility applications.

1. Who We Are

Uhno is a UK-based mobile application that helps individuals find compatible people to live with, based on location and lifestyle preferences.

2. Information We Collect

Personal Identifiers: Name, email address, profile photo (if provided), age range.
Location Data: With your explicit consent, we collect approximate location data to show nearby users. You can revoke this at any time via device settings.
Lifestyle Data: Preferences you choose to share about habits, schedules, interests, or living style.
Device Information: IP address, device type, operating system, and app usage metrics (for diagnostic and improvement purposes).
Communication Data: Messages exchanged through the app, if applicable. These are encrypted in transit and stored securely.

3. Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases to process your data:

Consent – For location access and communications.
Contract – To provide and maintain our service under our user agreement.
Legitimate Interests – For analytics, app improvement, fraud prevention, and support.
Legal Obligation – To comply with applicable laws and law enforcement requests.

4. How We Use Your Information

We use your data to:

Connect you with potential flatmates or housing matches
Enable features like search, chat, and profile discovery
Improve app performance and user experience
Send important service updates or legal notices

5. Data Retention

We retain your personal data only for as long as necessary to provide our service or as required by law. You may request account deletion at any time by contacting privacy@uhno.app.

6. Sharing and Transfers

We do not sell your personal data. We may share data with:

Service providers who help us operate the app (e.g., hosting, analytics, customer support)
Authorities, when required by law

We ensure that any third-party processor we use complies with UK data protection standards through appropriate Data Processing Agreements (DPAs).

7. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Request deletion of your data ("Right to be Forgotten")
Restrict or object to certain data processing
Withdraw consent at any time (for example, location access)
File a complaint with the UK Information Commissioner’s Office (ICO)

8. Data Security

We take security seriously and use industry-standard measures to protect your data, including encryption in transit, secure storage, firewalls, and access controls. However, no system is completely secure and we advise users to protect their devices and use strong passwords.

9. Children’s Privacy

Uhno is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe a child has used our service, please contact us to delete the information immediately.

10. Apple App Store Compliance

Uhno adheres to all privacy and data use guidelines required for utility apps published on the Apple App Store, including the submission of a detailed Privacy Nutrition Label and limitations on data tracking. We do not use your data for cross-app advertising or third-party marketing purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via the app or email. Continued use of the app after changes implies acceptance.

12. Contact Us

If you have any questions, concerns, or requests regarding this policy, please contact:

Email: privacy@uhno.app

Data Controller: Uhno Ltd

Registered Address: [Insert company address if applicable]